COVID-19 Updates
What is the company doing in light of COVID-19?
We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S. and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Mass Optical always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.
How are the glasses cleaned/sanitized?
Anti-bacterial wipes are used to clean each pair of eyeglasses or sunglasses. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock, handled with sanitized gloves.
Where are your products made?
Our products are made in one of our Mass Optical - owned plants in either the U.S., or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.
Are your packages safe to open?
Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization , it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.
Are packages coming from China and other high-risk countries safe to open?
Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.
Should I expect delays in deliveries due to the COVID-19 emergency?
Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers
Are your online deliveries safe?
When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.